Hey all I was working on my Racer 250LM kit and seem to have misplaced the windshield......well I dont want to blame anyone cough cough....my kids......but it just seems to have vanished since it just looks like a clear piece of plastic that needed to be trimmed it looked like part of a small blister pack from a toy........Anyway its gone. Ive emailed them about other parts I needed months ago several times without a reply First for a warped chassis that came with the rcr05 and they never responded. then for my 250lm when I tried glueing the headlight lenses with just a drop of glue the lenses kinda turned white where the glue made contact it was just small dots but it had a reaction with the plastic so I needed replacement lenses. I emailed them several times again and no response. Now I need the windshield in addition to the other parts that need to be replaced. Can anyone help me with info or another way to contact someone?? I mean that RCR05 cost me $200 the chassis shouldnt be warped but I posted here about it and was told that was how the chassis were in the begining and that they would replace it and they havent responded.....This is like over $400 on 2 cars and Id like to get them completed. Can anyone help?
Need some help contacting RACER
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 Titan7170 |
Need some help contacting RACER |
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Posts: 139 (05/29/08 06:30 PM) |
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Titan7170 |
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Posts: 140 (05/30/08 08:05 PM) |
wow not one person knows a way to get racers attention?.....this is not good.
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gt40smitty |
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Posts: 324 (05/30/08 08:35 PM) |
have you tryed the better business
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slider2 |
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Posts: 1041 (05/30/08 08:42 PM) Home Racing Guru! |
Well, the first thing which comes to mind that I would recommend is to contact the dealer that you purchased them from and see if they can help you . If
they're not interested in you besides getting the money from your initial purchase, I would find another dealer from whom to make any other purchases - for
anything.
The second thing I might suggest trying is to contact Tony at Fantasy World. He's very helpful and knowledgeable and a Racer dealer. I wouldn't expect him to supply you with a new chassis (assuming that you didn't buy the car from him in the first place) but he should be able to help you get in touch with, at least the Racer USA distributor. I've never dealt with the company but Racer may just be a bunch of snobs and you're not important enough to take notice of, or they may be having either business or personal problems and just haven't had time to respond to e-mails. Personally, I think that this is a rather shoddy business practice for any company who sells it's products at a premium. ----------------- The Better Business Bureau is a rather impotent and ineffectual organization. All they will do is to make a record of your complaint... and then, once they have your contact info, they will call you every couple of months for the rest of your life, hitting you up for money to join. I think that their idea of better business is to make their own business better by getting more and more money from the naive. Their advice may be somewhat useful before you make a purchase (unless their results are stuffed like a Southern Ballot Box at the turn of the century) but they will do nothing to help you now.
Greg
Last Edited By: slider2
05/30/08 08:57 PM.
Edited 1 times.
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smallnails |
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Posts: 5 (05/30/08 08:54 PM) |
I have contacted them a bit and they have been helpful, what email are you using to contact them?
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Titan7170 |
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Posts: 141 (05/30/08 09:12 PM) |
Ahh thanks for the replies guys.
I use this one from the website info@racer-emmegi.it. I forgot to mention that in march they did respond when a part in the 250 lm was faulty they requested my address and they sent the replacement part.. then in april I recieved the RCR05 with the warped chassis and thought I would get a response, but never did after 3-4 emails (1 a week for a month). if I cant get a replacement chassis then thats fine but I would at least like a contact that may have access to body parts they list on the Racer site that they sell seperately. |
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slider2 |
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Posts: 1042 (05/31/08 12:00 AM) Home Racing Guru! |
Not entirely certain that I know who you mean by "them"...
Racer? The dealer that the the cars were purchased from? Fantasy World? ... or the BBB? If so... who? And how much did they help ?
Greg
Last Edited By: slider2
05/31/08 12:04 AM.
Edited 1 times.
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 Tangmere222 |
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Posts: 411 (05/31/08 09:33 AM) Home Racing Guru! |
Hmm, thats odd. I and others in our club have emailed Racer regarding missing bits/replacement bits/prepainted drivers (lazy DB...
 ) and the response and
service has been very good.
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13davek |
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Posts: 814 (05/31/08 09:38 AM) Mr. Slotburger! |
The email that's posted above is the best way to get in touch with Racer.
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Titan7170 |
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Posts: 142 (05/31/08 07:02 PM) |
slider2 wrote: By them I mean racer i emailed them bacause some of the wheel inserts were no good and they sent replacements. but I have not gotten a response since that
one time. Ill try again |
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GayBlade69 |
I think you are saying it all wrong.... | ||
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Posts: 200 (05/31/08 08:28 PM) Home Racing Forum Veteran |
Man,
If it were me I'd start off with some Pidgin Italian, sort of like this.... Ciao! einen Sono Patzo Rupert Gaylord, einen also FINNOCHIO, muchos maximo.....bitte schoen hilfe wit scaleo modello bits gracis? WHACK IN SOME CURRENCY SIGNS LIKE SO.... $$$$$= 300% TOO MUCH!!!! ...and Bobs your Uncle, they'll be so spun out they wont be able to resist contacting you back to find out what sort of drugs you've been ingesting (Just tell them the good old 5MG squeezy packs of Rectal Valium handily supplied in 6 pack container configuration, that'll pique their interest for sure)......
Later,
Rupert.... 
ALTHOUGH MY WAZZER DON'T WORK NO MORE, I INTEND TO "KEEP THE DREAM ALIVE" My favourite place on the Internet is.... HOME RACING WORLD |
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slider2 |
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Posts: 1049 (06/01/08 01:52 AM) Home Racing Guru! |
Rupert, You're insane. I knew there was some reason I liked you. Whatever it is that you do... keep on doing it mate.
Greg
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GayBlade69 |
Greg, I thank you.... | ||
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Posts: 201 (06/01/08 09:46 AM) Home Racing Forum Veteran |
Greg,
You are beautiful, you are.... ....Insane isnt a bad place to be, truly! ...... I have to put my hand up and say, YES I know a few insane people, both institutionalized and free range and I find them to be quite happy and funny individuals most of the time, well except when say its Easter Bunny time and they get a little overexcited in the moment and try to belt you to death with their Veeery nicely made Colorado hiking boots...... Greg there is something in this insanity thing you know, they are less stressed (who cares who did what to whom, just blame the  , forget about it and get back to watching the Telly Tubbies) and they look
much younger than most sane (but stressed) people of their age group....
...Mmmmm, then there is the drugs, loooots of drugs........
Later,
Rupert....
ALTHOUGH MY WAZZER DON'T WORK NO MORE, I INTEND TO "KEEP THE DREAM ALIVE" My favourite place on the Internet is.... HOME RACING WORLD |
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