More Digi-Pro trouble...smoked power base

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (BRS Hobbies) — Sat, 03 May 2008 11:34:03 GMT

john56h,

I would contact Walmart customer service about the situation that you are having with Artin. Tell them everything that has happened so far. They will get involved and make sure it gets resolved.

Best regards,
Brian

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (john56h) — Fri, 02 May 2008 23:19:11 GMT

Still waiting for the power base and one car that was promised to me for the first week of March. It is now the first week of May....maybe I won't see the replacements until June. Meanwhile the set has been useless since February.

Too bad Artin can't get with the program. What would it take to have their US distributor have some replacement parts on hand for warranty service? It is ridiculous to be shipping replacements from Hong Kong and expecting customers to have to wait...

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (plus77) — Tue, 22 Apr 2008 20:40:16 GMT

Hi Guys, I just got my Digi-Pro car from Artin. It only took three months. I was beginning to think that they went out of business. When I tried to call their phone number, I was told that the number was no longer in service. I sent a final E-Mail to them. I got Ide. He told me that the car was sent to me in February and must have gotten lost in shipment. This the same answer others have got! Well I don't know what is with Artin, but I got my car and I am satisfied. I hope that everything...

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (prime05) — Thu, 10 Apr 2008 16:13:37 GMT

Ide in marketing seems to be the man to talk to. I would send Artin a message directed to Ide, because he took care of me very well. Recieved a message today that Artin will be releasing more licensed digi pro products before x-mas

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (sbctimh) — Tue, 08 Apr 2008 23:58:42 GMT

I got my stuff within a week of them contacting me explaining they had just got them in stock.

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (plus77) — Tue, 08 Apr 2008 18:25:57 GMT

prime05, Who did you threaten with bodily harm, to get you stuff?
I was in contact with Alpha ng and he said that I would have my replacement car in two weeks. That was in February.
Let me know how you managed to get your stuff!
Art Love that spell checker!

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (plus77) — Tue, 08 Apr 2008 18:19:27 GMT

Hey, sbctimh. Did you ever get you Digital stuff from Artin?
I was suppose to get a replacement car from them, by the end of February and haven't got anything yet.
I can't get any response from their E-Mail now and the phone number has been disconnected!
Art Love that spell checker!

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (prime05) — Fri, 04 Apr 2008 22:25:11 GMT

So, on March 29th, I realized that I had yet to recieve anything replacement wise from Artin, or to hear from them again. So, I sent one last message explaining this with my walmart.com reciept and, lo and behold, heard back the next day from Ide in marketing. He explained that three cars had been shipped to me at the end of Feb, but he would airmail three more for me. I had also told him that on one of the sets I had purchased, the power base had stopped registering cars and he said he...

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (sbctimh) — Mon, 10 Mar 2008 10:33:49 GMT

I just got a message from Artin saying they just got new power control panels in and will finally send me the replacement they said they would get out ASAP in January.

I know there are others waiting for these things to, so if you haven't got a message from them yet, it would probably be a good time to call or message them now.

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (plus77) — Wed, 20 Feb 2008 20:13:28 GMT

That's who I got an answer from. Sent him a copy of my receipt. Although it took me 3 hours to figure out how to scan it, and get it to my E-Mail! He answered me in about 20 minutes, asking exactly what I needed replaced, I told him and got an answer in 5 minutes, saying I would get it by the end of the month. I got my response from the Artin support at www.artin.com.hk/contactus.php I still don't know, if it...

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (john56h) — Wed, 20 Feb 2008 19:44:23 GMT

I finally heard back from Artin. Here's what they emalied me:

"Please send us copy of receipt by e-mail, we will send replacement parts to you by 1st week of march.
Best regards,
Alpha Ng
Senior Sales Executive
Artin International Marketing Ltd
Tel: 31050701
Fax:31050702 "

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (plus77) — Sun, 17 Feb 2008 01:55:14 GMT

Thanks prime05, Maybe there is some hope! I only have one car with a bad reed switch. I don't mind fixing it,but with a brand new set,you would like to get some response from the manufacturer. I hope I hear from them soon!
Art

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (prime05) — Sun, 17 Feb 2008 00:03:23 GMT

I went to the link on this thread and sent two e-mails. They responded to the second one which basically just said that I had been trying to get some help for a couple of months. In their response, they asked what was wrong with the set, I sent them back that I had three cars that did not work, they wrote back that if I sent them a reciept by e-mail, they would send my three new cars. I pulled up my reciept from walmart.com and sent it, and now am waiting. The responses I received were a...

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (plus77) — Fri, 15 Feb 2008 19:01:50 GMT

Hey prime05, What did you finally do to get the response from Artin . I have called their trouble phone # three times and E-Mailed the support center twice with no response yet.
Art

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (prime05) — Fri, 15 Feb 2008 16:46:20 GMT

Artin finally got back to me and said that they would send me three new cars by the end of feb. if I e-mailed them a copy of my receipt. Well, the reciept has been sent, so it will be interesting to see if they hold up their end.

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (sbctimh) — Sun, 03 Feb 2008 23:24:41 GMT

I went here and explained my problem in detail, gave them my address, and order number from walmart and within 6 hours they mailed me back that the parts would be out asap

www.artin.com.hk/contactus2.php

If the new base dies again I'll part out the set on ebay, looking at how much the cars and lane changer are going for now, even without the power base you can get your money back and then some.
...

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (Phacues) — Sun, 03 Feb 2008 17:52:09 GMT

I just got the artin digital and not to fond of it. I have been running alot on my 4 lane artin with lane lengths over 90 ft each and been happy with it (thanx again show33) but I am debating on selling the whole thing and just switching over to Ninco digital because I see all the problems most of you seem to be having with digital artin

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (ourwayband) — Sun, 03 Feb 2008 10:19:26 GMT

Sorry about the trouble your having.I also had some trouble with a car in the 1st set I received,called Artin and they got back to me and wound up sending me a replacement....It took awhile,but they did stand by their product.Maybe they will contact you at the 1st of the week,if not,you can always take it back to walley world.That's the good side of this deal,they will take it back,just be sure to have your receipt.
Good luck

Rusty

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (john56h) — Sun, 03 Feb 2008 01:58:53 GMT

I called Artin's number, reported the difficulties with the fried power base and they said someone would call or e-mail me from Artin customer service. That was Wednesday and I haven't heard anything since (it's now Sunday).

I'm starting to think I shouls just pack it up and bring it back to Wal-Mart....what would you do?

"Slots & Stocks"

Re: More Digi-Pro trouble...smoked power base

feeds@yuku.com (sbctimh) — Thu, 31 Jan 2008 22:11:02 GMT

I think of lane change as pass, just a typo
that step is fine, I hit the button, the light next to that controllers number blinks, but when I hit the base button the car doesn't program

More Digi-Pro trouble...smoked power base

feeds@yuku.com (john56h) — Mon, 28 Jan 2008 23:43:53 GMT

I'm having bad luck with my Artin Digi-Pro. After struggling to figure out the programming, I found one car to be a "turd" and another stopped working all together after a racing impact. Now my power base went up in smoke.

I'll bet I don't have 2 hours of running on the system. Cars stopped, then started again but slow....then I smelled that horrible electrical smell and sure enough smoke was coming from the right side of the power base near wher the controllers plug...